How Do I Place An Order?
On the product page click on the desired product, then choose how many and what color.
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you’ll receive is a link to your ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.
Remember, nothing goes into production without your approval!
What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it’s a tremendous value!
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply email it to email@example.com
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, the color will make a difference. Some colors of stones cost more than others. For example:1) clear stones cost less than pink or colored. 2) The amount of stones in a design re another factor 3) the number of colors will make a difference in price as well; ex: a two (2) color design cost less than a (3) three or more colors.
Payment & Shipping
What type of payments do you accept?
We accept Paypal and all major credit cards.
When do you charge my credit card? Do you require pre-payment?
We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.
How fast will I get my order?
Production times vary for each item. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. Orders will ship in flat rate USPS priority mail bags/ boxes for protection of your products.
Federal express is also available should you need your order quickly.
Please email firstname.lastname@example.org for more information or fill out a contact us form and leave a detailed message.
Returns & Refunds
What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!